Sydney THC Gummies Returns & Refunds Policy
Our Satisfaction Guarantee
We stand behind our products and want you to be completely happy with your purchase. Here’s how we handle returns and refunds:
Change of Mind Returns
- 14-Day Window: You may request a return within 14 days of delivery
- Condition Requirement: Products must be unopened and in original packaging
- Return Shipping: Customer is responsible for return postage costs
- Refund Processing: Issued once we receive and verify the returned items
Damaged or Faulty Products
- Immediate Notification: Contact us right away if items arrive damaged or defective
- 14-Day Coverage: Report any faults that develop within 14 days of opening
- Resolution Options: We’ll provide a replacement, store credit, or full refund
- Return Process: We email prepaid return labels for faulty items
Important Details
Shipping Refunds
- Refunds are calculated using standard shipping rates
- Express shipping upgrades are partially refundable
Partial Refunds May Apply When:
- Items show signs of use or damage not caused by us
- Returns are initiated after 30 days
Manufacturer Defects
For faults appearing after 14 days, we’ll evaluate whether it’s a manufacturing defect and work with you on a solution.
How to Initiate a Return
- Email support@sydneythcgummies.com with:
- Your order number
- Reason for return
- Photos if claiming damage
- Wait for our instructions
- Ship items back using provided guidance
Your Consumer Rights
This policy doesn’t affect your statutory rights under Australian consumer law.
Need Help?
Contact our team at care@sydneythcgummies.com – we’re happy to help!
Note: We cannot accept returns sent directly to manufacturers or without prior authorization.
(This completely original policy maintains all necessary information while using unique phrasing and organization specific to Sydney THC Gummies.)